Once you complete your purchase, your order will be processed. A confirmation email will be sent to the email address provided at checkout, including the details needed to track your order.

Expected Delivery Time

Orders are processed and shipped within the following estimated timeframes:

• Gulf Countries: 5–10 working days
• Europe & USA: 5–15 working days

Please note that delivery times are estimates and may vary depending on the destination, courier service, customs clearance, or other circumstances beyond our control.

Payment Methods

We accept online payments only via debit or credit cards.

Return & Exchange Policy

For the safety and hygiene of our customers, delivered products cannot be returned or exchanged, even if they remain in their original condition or packaging, except in the following cases:

• The customer receives an incorrect item due to an order fulfillment error.
• The product has a confirmed manufacturing defect.

To be eligible for a return in these cases, the product must be sealed, unused, and in the same condition in which it was received.

Opened or used products cannot be returned or exchanged.

Any eligible return request must be submitted within 7 days from the date of receiving the order.

Return Process

To request an eligible return, please contact us at customerservice@camlibeauty.com and provide:

• Your order number
• Details of the issue
• Clear photos or videos showing the incorrect item or manufacturing defect, where applicable

Our customer service team will review your request and guide you through the return process.

Return Shipping & Refunds

If a return is approved due to a manufacturing defect or an error on our part, the applicable return procedure will be communicated to you by our customer service team.

Original shipping fees are non-refundable unless otherwise required by applicable law.

Refund processing times may vary depending on your payment provider or bank.

Order Cancellation

Your convenience is our priority. Our customer service team will confirm your order via email within 24 hours of placing it.

You may request to cancel your order within 24 hours of placing it, provided that the order has not already been processed or shipped.

Where applicable, bank or payment-processing fees may be deducted from the refunded amount upon cancellation.

For cancellation requests or further inquiries, please contact:

customerservice@camlibeauty.com

Duties & Taxes

Please note that international orders may be subject to customs duties, taxes, or other import charges imposed by the destination country.

These charges are determined by the local customs authorities and are the responsibility of the customer unless otherwise stated.

We recommend checking your local customs authority's website for information regarding applicable duties, taxes, and duty-free limits.

Customer Support

For any inquiries or concerns regarding your order, please contact us at:

customerservice@camlibeauty.com